Question 1

Can I cancel my order or change my address after the 24-hour period has passed?

Accepted Answer

If you need to cancel your order, please TEXT us at (609) 356-2476 to inform us of the cancellation. This needs to be communicated to us no later than the next business morning before the order ships. If more than 24 hours has passed, we may not be able to process your cancellation, but we will if it hasn’t already shipped.

Question 2

How do I exchange something from my order?

Accepted Answer

Please contact us at twobornnursery@gmail.com. Include your name, phone number and order number (or approximate date of your order if you do not have your order #) in your email. In addition, please let us know what you would like to return and what you like in exchange. We will get back to you within 24 hours with exchange instructions.

Question 3

How do I add a gift message?

Accepted Answer

You will be instructed to leave a gift message at checkout.  If you still have questions, please TEXT us at (609) 356-2476 for additional help.

Question 4

What should I do if my order is damaged or defective?

Accepted Answer

Please contact us at twobornnursery@gmail.com. Include your name, phone number and order number (or approximate date of your order if you do not have your order #) in your email. In addition, please give us a brief description of the issue. We will get back to you within 24 hours to resolve the problem.

Question 5

My twins are two different sizes. Can I order different sized outfits?

Accepted Answer

Our clothing in prepackaged and sold in sets, and our inventory is grouped in sets for accounting purposes. Unfortunately, we do not offer different size options at this time. When you place an order for a set of outfits, will receive two of the same size.

Question 6

How much is shipping?

Accepted Answer

Shipping charges vary, it depends on the method of shipment chosen at checkout and your “ship to” location. See the “shipping & returns” link for more information. If you are shipping within the United States, shipping is FREE on orders over $75. Your order will be shipped via US Priority mail.

Question 7

Do you offer overnight shipping?

Accepted Answer

We do not offer overnight or express shipping.

Question 8

How do I return my order?

Accepted Answer

Please contact us at twobornnursery@gmail.com. Include your name, phone number and order number (or approximate date of your order if you do not have your order #) in your email. In addition, we would appreciate a reason for your return. We will get back to you within 24 hours with return instructions.

Question 9

Do you ship internationally?

Accepted Answer

Yes! We ship worldwide.  IMPORTANT NOTE: Different countries may have different “standard” sized mattress pads. If you purchase one of our fitted crib sheets, please note that they fit standard US sized mattresses that may not fit your crib mattresses if you are located overseas. Our crib sheets are made to fit 28in X 52in X 8in (71cm X 132 cm X 20 cm) mattress pads. Please check sizing before purchasing.

Question 10

I am purchasing a gift. Will the recipient(s) see the pricing?

Accepted Answer

The recipient(s) will NOT see the price of the products. They will receive a “pick list” of the products ordered so that they can compare what they received to what was purchased.

Question 11

When will my order ship?

Accepted Answer

All orders ship the next business day, unless otherwise noted at checkout.

Question 12

Can I edit my order?

Accepted Answer

If you need to correct your order, please TEXT us at (609) 356-2476 to inform us of the correction. This needs to be communicated to us no later than the next business morning, before the order ships.

Question 13

Do you have a baby registry?

Accepted Answer

We do not have a registry at this time.

Question 14

How should I care for my Twoborn products?

Accepted Answer

All of our nursery products can be machine washed and dried. See the instructions on the labels attached to each product for additional care instructions.

Question 15

Are your products safe for my twins?

Accepted Answer

Twoborn meets ALL CPSIA standards & requirements. We would be happy to provide a CPSIA certificate on any of our products at your request.   The CPSIA Act of 2008 requires that our nursery products meet the following criteria: Comply with all applicable children’s product safety rules.  Are tested for compliance by a CPSC accepted laboratory.  Have a written Children’s Product Certificate (issued by the manufacturer or importer) that provides evidence of the product’s compliance.  Have permanent tracking information affixed to the product and its packaging.   If you have any additional questions or concerns about the safety of our products, please contact us at twobornnursery@gmail.com.

Question 16

What size clothing should I buy?

Accepted Answer

Our footed baby rompers are offered in three different sizes and run “true to size.”  It is best to know the weight of the babies for the best fit: 0-3 Months (7-11 lbs.) 3-6 Months (11-15 lbs.) 6-9 Months (15-19 lbs.)

Free Shipping on U.S. Orders Over $99

FAQ